He checked in via WhatsApp AND in person daily to see how our stay was and answer any questions we had. He left us to get settled & said he would check in with us later. Once the rooms were ready he took us to them and made sure all was satisfactory and our luggage was immediately delivered. He gave us a very thorough tour of the resort grounds and had us wait in the air conditioned preferred pool lobby while he checked on the status of our rooms & Maximo mixed us up a refreshing beverage. A drink in hand chatting with staff & other guests checking in passed the short time until we met our amazing concierge/butler Wilson! Wilson is THE BEST! I was on a trip with my 2 best friends of 35+ years and as soon as we met Wilson we knew he was our kind of guy & immediately welcomed him in. We opted for preferred (which I would do again in a heartbeat) and whisked to the preferred lounge to begin our check in process. ![]() You are greeted with “Welcome Home” as soon as you arrived. What to say about Secrets Royal Beach? It’s hard to put into words that after just 5 nights you can’t wait to return. Respectfully, Domenico Cacace Hotel Director Thank you again for sharing your experience. Overall, we're glad to hear that the good aspects of your stay outweighed the bad and that you would consider returning to Secrets Royal Beach. It's helpful for future guests to know that the resort layout may be confusing at first, and that the front desk may have limited change available. Additionally, we understand that limited sun umbrellas by the pool can be frustrating and may require early morning tactics to secure one. It's important for guests to feel comfortable in their rooms, and it's unfortunate that this was not the case for you. However, we're sorry to hear that you were unable to adjust the temperature in your room and that you didn't enjoy the stand-up comedian show. Additionally, the multiple pools and beach received your positive feedback, and you found the resort to be easily walkable. It's great to hear that the staff was energetic and friendly and that you had positive experiences at several restaurants and bars. We are glad to hear that you had a good trip overall and enjoyed the resort's amenities. We would go back!ĭear chrismM1070PH, Thank you for sharing your experience at Secrets Royal Beach Punta Cana. You will be lucky to get 10 one dollar bills per day. *The front desk will only make limited change. The OK: *Resort layout - little bit confusing at first. You need to throw a towel and tee shirt on adjacent chairs by 6:30am to have a chance at an umbrella. ![]() The Bad: *Unable to adjust the temp in our room *Stand up comedian show *Limited sun umbrellas by the pool. ![]() The Good: *Energetic and friendly staff - Especially Raul from Portofino, Poche from Bordeaux, Iandra from the main lobby bar & Angel from the pool bar (always kept our drinks full and brought a surprise drink from time to time) *Food - French Onion Soup and Fillet from Bordeaux, Fried Squid, Lasagna and Pizza from Portofino, Hibachi from Himitsu, Sexy Burger and Fries from The Bare Foot Grill, Spaghetti and Fettuccini Alfredo from Room Service, *Pools - multiple pools from tame to party *Nightly entertainment (except one - see below) *Beach - large with nice sand. Secrets visitors also have access to the attached Dreams resort. The resort is fairly large but easily walkable. We had a good trip to Secrets Royal Beach Punta Cana.
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